Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.
Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.
About QEEQ:8.0/10
During the booking process it wasn't made clear that insurance was provided by QEEQ, not the rental car company.
I was initially given ford focus but AC was not working and there was bad smell. They did change the vehicle but they were not sorry about it and I had to waste 2 hours of my time there. Moreover, they want initial vehicle to be have 100% fuel even though exchange of vehicle is not my fault.
About the second car - it was good.
The staff were all efficient, helpful and friendly.
About QEEQ:10.0/10
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