In Izmir, the car got a minor scratch from a passerby, not very noticeable! I was worried it might cause problems when returning the car, so I called the car rental company manager in advance, sent him a photo, and asked if I needed to pay for it. He probably knew I was Chinese and overcharged me, asking for 500 lira! I thought such a small scratch shouldn't cost that much! Later, when returning the car, I met a more reasonable staff member who said it was no big deal and didn't charge me. After returning to my country, my credit card was charged 22 lira, which should be the toll fee. Three months later, I received another charge of 29 lira! After calling to inquire, I found out it was an unauthorized charge by the rental company! Thankfully, with the help of the customer service, I got the money back.
They forced us to buy a Turkish highway toll pass for 100 lira, but other rental users said they weren't charged this fee. We chose to return the car in the city, but the return location given was very far from the city, and we were charged an additional fee for returning the car at a different location. The car had multiple dents and scratches and was in poor condition. Once, the car stalled and wouldn't start again. We had to get help from a passerby to jump-start the battery.
Returning the car was slightly inconvenient. We had trouble finding anyone and had to search for a long time. Also, the person who came did not speak English...
1. Circula sends a representative to pick up customers at the airport holding a sign since they don't have a counter at the airport. This wasn't clearly indicated by Zuzuche, causing us to search frantically upon our late-night arrival. The representative was also waiting cluelessly with the sign.
2. Make sure to check the car pick-up and drop-off times carefully written in English by the rental company. We arrived late, exhausted and stressed, and thought showing the Zuzuche order was enough. They handed us an order, we signed it quickly, only wanting to get the car as soon as possible. We didn't realize they put the return time a day earlier. When it was time to return the car, the Circula owner scolded us, asking why they couldn't reach us on our Turkish phone the previous day. We found it weird because we had a data SIM card, not a phone SIM card. We had our Chinese phone, why didn't they contact that? They wanted to charge us an extra day. I urgently called Zuzuche, but it was 3 or 4 am in China, and although someone was on duty, they couldn't actively resolve the issue. After returning to China and going through some trouble, they finally didn't charge the extra day, but it was a waste of energy... really...
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on CIRCULAR in Turkey
Penelope Charley
-
-
-
-
View more >Penelope Charley
-
-
-
-
View more >Jerry Lucas
-
-
-
-
View more >Morgan Tony
-
-
-
-
View more >Blanche Poe
-
-
-
-
View more >