CAR RENTAL REVIEWS ON ENTERPRISE IN FRANKFURT

Very satisfied! Great car model, quick and enthusiastic service from the staff, and the vehicle was clean and tidy.

Poor attitude, unclear explanations, misleading information

Excellent service

Efficient service

They miscalculated the price on the spot

Great attitude

The car was exactly what we asked for. Very clean and new. Very good service at the counter. Easy to find right by arrivals at Frankfurt airport.

straight forward and good value. Will definitely use again.

The car rental company's service was quite good, and they handled things in an orderly manner. All the documents and the car pickup process were clear.

The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

This car rental company is great. Although the rental price is reasonable, adding insurance makes it somewhat expensive. However, the staff there are very good. Especially in Regensburg, where we returned the car! The guy there was on his first day at work, and he kindly drove us to the train station after we returned the car. If there’s a next time, I’ll definitely choose this company again.

Very good attitude

Instructions are unclear, charged for insurance in China and again locally, consumer fraud.

Very satisfied!

Very satisfied

It was a very nice experience, everything was very smooth and fast

Counter staff was very helpful, tried to be as fast as possible, offered water and coffee during wait

1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.

Good service, pretty satisfactory

No fixed queue signs

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.