I rented a station wagon, but they only gave me a Ford Focus hatchback (see picture, it's not a station wagon and very small). They insisted this was the station wagon, which was completely unusable for four people. In the end, I had to pay to upgrade. This rental company is quite deceitful.

The staff’s English was easy to understand and he was very polite. Even though the fuel was a bit low on return, he didn't mind. After refueling, we drove for a while. Time was tight and the Frankfurt airport area is quite confusing, so we didn’t look for another gas station nearby.

The service was quite satisfactory. It's best to pick up the car on time, otherwise, there may not be a suitable vehicle available if you arrive early.

No waiting in line, immediate service. The clerk said zuzuche brings in an average of 4-5 customers daily.

The counter service was enthusiastic and the procedures were quickly completed, but we were not satisfied with the car pickup. We booked a German car, but we were told only Japanese cars were available unless we paid extra to upgrade to a German car. Really frustrating. We rented three cars, and one of the Audis had an alarm issue on the second day. It was difficult to contact the rental company by phone, but luckily we found an Audi service center that helped us resolve the issue. The rental company gave no prior warning and their phone line was always busy. We will definitely not choose this rental company again. Additionally, the rental location was easy to find, but the return location was extremely difficult to locate.