CAR RENTAL REVIEWS ON CARO IN FRANKFURT

Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Overall satisfied, but didn't get the reserved model.

This company is really not great. It's actually a very small European company with no branches outside of Germany, and only a few locations within Germany. The car pickup location at the airport is very far, and you need someone from the rental company to come and get you. If the car has issues in another European country, it's really a hassle. The car we got was good, but our car was broken into in Italy. When we drove back to Frankfurt to replace it, there were no employees working. Although the rental company later compensated us for the fuel and tolls, the time and energy wasted and the negative impact on our trip were irreparable. So I advise everyone: don’t rent a car in Italy and avoid small companies. Large companies at least have branches in other places where you can exchange cars if needed.

Great company

Not bad

Cheap prices, was given a free upgrade to a Mercedes C200 at pickup.

The cars from Caro are very new. I booked a Mercedes C-Class station wagon, but they gave me a brand new Mercedes E-Class station wagon upon arrival. An upgrade without additional cost, fantastic! The car was diesel, very fuel-efficient, and powerful, easily reaching 220 km/h on the highway when there was little traffic. The pick-up process was very simple. I had reserved to pick-up and drop-off at Frankfurt Airport. Upon arriving in Frankfurt, I contacted the car rental company, and a friendly gentleman driving a Caro-branded van met me at the airport's Exit 5, holding an A4 paper with my name on it. He drove me and my luggage to the rental office, checked my driver's license and notarized documents, swiped the deposit, got my signature, and I was all set to go. It was a pleasant start to my road trip! When returning the car a day earlier than planned, I filled up the tank and arrived at the return point at 9 PM. The company's staff had left for the day, so I contacted Caro, and they told me to drop the car keys in the mailbox for self-service return. Not feeling assured, I drove the car back to the hotel and returned it the next morning. On the way, I encountered the Caro van and tailed it to the return point. The gentleman drove very skillfully! After some back-and-forth, the fuel gauge dropped slightly. I explained the situation to the gentleman, and he waived the extra charge with a wave of his hand. Amazing service! It was a smooth and pleasant car rental experience!

Not enough staff at the reception; if there are more than two customers, there's a wait.

Friendly service attitude, the car is very new

Good service, friendly staff

Although it's not a big company, their service is very attentive.

Hope they can be more enthusiastic and personalized in the future

Very responsible, no need to queue, ample car availability

Excellent

I rented the car at the airport. Since I didn't have a phone, I couldn't find the pick-up driver. In fact, the rental point is near the airport. You need to contact them in advance to confirm which gate you will exit from. The rental company has a large lot, and the staff are very nice. The pick-up process was also simple.

Good, affordable

The old man was very helpful, upgraded us to a diesel Volvo T6! He patiently explained everything.

The car pick-up process went smoothly, but returning the car was a bit complicated. The reason was that the pick-up location employee gave the wrong address for the drop-off location, wasting half a day and adding over 500 kilometers. Overall, it was fine.

Although the store is small, the car was great. I rented a Tiguan and got a free upgrade to a higher-end Kia SUV. No upselling when picking up the car, and no issues when returning it. After notifying them by phone at the airport, they arrived in 5 minutes.

The company is excellent, and the staff are patient and responsible.