CAR RENTAL REVIEWS ON KEDDY BY EUROPCAR IN FRANKFURT

This rental company forced us to buy insurance. We told them we already purchased insurance on the rental platform, but their response was: either buy insurance or cancel the contract and sign a new one at a different price. In the end, we had to negotiate with the rental platform to refund the insurance and buy their expensive insurance.

This car rental company forces you to buy insurance. We told them we already bought insurance on the rental platform, but their response was that we either buy their insurance or cancel the contract and sign a new one with a different price. In the end, we had to negotiate with the rental platform to cancel the platform's insurance and buy their expensive insurance.

This car rental company forced us to buy insurance. We told them we had already purchased insurance through the rental platform, but their response was: either buy the insurance or cancel the contract and sign a new one at a different price. We eventually had to negotiate with the platform to refund the insurance and buy their expensive insurance.

Standardized procedures

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

Overall satisfied, but the car model differed significantly from expectations. The power was insufficient. Hopefully, next time we can get the expected model.

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Arrived at the counter at 7:30 AM but was not allowed to pick up the car early; they strictly adhere to the pickup time. Although the office usually closes at 9 PM, we returned the car at 8:30 PM the night before. The inspection staff were not available, so we were told to leave the keys in the box. However, there have been no issues so far.

Very satisfied

It might have been due to a trade show and the European Championship, but I had to wait in line for 40 minutes. Upgrading to a Tiguan Allspace was indeed more suitable given our number of people and luggage, apart from the higher cost, everything was fine. Adding an extra driver costs an additional 100 Euros.

It might have been because of the exhibition and the Euro Cup, but I had to wait in line for 40 minutes. Based on our group size and luggage, upgrading to a Tiguan Allspace was indeed more suitable. Other than the cost, it was perfect. Adding an additional driver cost an extra 100 euros.

Very satisfied. Initially reserved an S60, but it wasn't available. The staff recommended an A5, but it required an additional 26 euros per day. The car was in excellent condition.

Satisfied, the process was quick with all the necessary documents.

Extremely satisfied

Extremely satisfied

Overall service was excellent! The biggest issue was the language barrier, but I had a translator device. The staff was very patient.

The process was handled very quickly.

Waited in line for 2 hours only to be told there were no cars left, so I had to switch to a manual.

The service was enthusiastic, but the car selection was very limited. I had to pay extra to choose a higher class vehicle.

Renting and returning the car was convenient, and the car was in good condition!