CAR RENTAL REVIEWS ON HERTZ IN FLORENCE

They withheld a full tank deposit when picking up the car, but I didn't get it back when I returned the car. Self-service return was convenient, but the next morning I was told there was damage to the car. The local store couldn't resolve it; I had to wait for the platform's customer service to communicate with me.

Good, but the waiting time was a bit long.

No, I was disappointed yet again in Mediterranean countries never to receive the model of car actually booked !!

Very good

There was no queue when picking up the car in Florence. However, despite QEEQ clearly stating that the price was 122 euros, the final amount was higher due to confusion over the charges. After discussing it for a while, they eventually gave an 85% discount to match the 122 euros as promised. In the end, the actual payment matched the contractual amount.

I've rented from Hertz several times, and each time was very smooth with no issues. The service is very professional, and the process is simple and user-friendly. Bravissimo!

Basically satisfied, the service is good

The process at this rental company was relatively quick, and there weren't many people.

The staff were skilled, the return process was smooth, and they only charged a deposit and a 1 euro parking fee, with no other charges.

Terrible service

It's okay.

At the counter in Florence we were told our drivers licenses weren't valid despite them clearly being valid. This discussion occurred for almost an hour before being finally allowed to take the car. Poor.

１台目の車（Fiat500L）のオートマ性能が低く、数日後、再度来店してその旨を伝えたところ快く別の車（Ford EcoSports）に交換してもらえました。 予約時の車（Fiat500X）のグレードが同等かどうかは分かりませんが、良い車でした。

Charged me more than what was committed in the reservation and have so far not provided me any means to resolve my dispute. The sales reps at the desk at pick up and drop off locations were absolutely unhelpful.

Satisfied

Overall satisfied

The car pick-up process was clear and fast. The return process was equally quick; after inspection, the procedures were completed. Very user-friendly.

It was quite a thrilling experience. Our Fiat 500 was rear-ended by a large truck. Fortunately, the truck had good brakes, and it was just a minor collision; only the right tail light was damaged. The truck driver seemed a bit tired at the time but was very apologetic. He helped fill out Hertz's accident form, which was a four-part document including both parties' information, the time and place of the accident, and diagrams showing the points of impact. He also called the police, who informed him that they couldn't come and advised handling it through insurance. The car was still drivable, so I proceeded to the Hertz return point. After conducting a photo and routine check-up of the vehicle, Hertz informed me that since the accident wasn't my fault, I didn't have to provide a credit card deposit for repairs. They would handle everything directly (I had purchased full insurance from QEEQ, while Hertz's supplemental insurance at the rental site was €35 per day, which is much more expensive. The advantage of Hertz's insurance is that you don’t have to pay upfront or deal with a lot of paperwork for QEEQ insurance claims). In summary, driving has its risks—not only from one's own actions but also from accidents caused by others which are hard to avoid.

The car was delightful and lived up to expectations. There were a few scuffs and scratches that needed identifying on pick up. The car hire compound had building works going on. It was not located on airport and the shuttle bus was rather small with a big scramble for all when it turned up at either end. There should be a designated waiting line with shade provided as it was very hot and there was nothing to hide under at the rental compound.

All went well. Good value and smooth booking process. May use Easyrentcars again in the future.

The vehicle issue was not resolved. A complaint has been submitted.