The store and the pickup location are not at the same place, so I had to walk to the underground parking lot at the train station to pick up the car. If I weren't staying in Florence, I probably wouldn't have been able to find it. The staff at the store handling the paperwork were neither patient nor friendly, but the staff at the pickup location were very friendly.
Europcar has high standards and is very efficient. The staff are very friendly, and the pickup and drop-off were handled by elderly folks who chatted with me for quite a while.
They let me choose between two cars. Both were nearly new with around 15,000 kilometers. I decisively chose the A4 wagon since the Alfa Romeo's blue color was too eye-catching and not well-suited for Europe.
You can pick up and drop off the car early without any fees. The car is in great condition, and existing scratch records were already noted during the pickup. The entire drop-off process is self-service, very reliable. I have rented from Europcar several times before and highly recommend them.
The car I reserved was not available at pickup, and I had to wait for 4 hours, wasting an entire day. They eventually provided a free car upgrade. The car wasn't picked up together with the attendant; they just handed me the key. It was not clearly stated that the fuel level was at 2 bars, which resulted in an extra charge of 95 euros upon return. Returning the car was easy to find.
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