CAR RENTAL REVIEWS ON EUROPCAR IN SEVILLA

Everything was perfect.

Price drop protector did not work in my case. Rest all was good.

Satisfied

The location is near the train station, which is fine. The first car had more than 20 scratches, but after communication, they changed it to another car, which was in better condition.

I can understand promoting higher-end models for performance goals, but I don't agree with misleading information to sell upgrades.

I had a Smart for four, which was a nice car. Clean inside and comfortable. Staff were efficient

Easy to use

They only know how to charge for so-called local traffic office assistance fees. It has been 6 months, and they still haven't helped us with the fines. The local staff's attitude was very poor when returning the car. We still don't know what traffic rules we violated.

I picked up the car at Sevilla airport. A male staff highly recommended another model, a MBW 2.20d, for us. He said that the car used diesel and it would has less fuel cost for travelling long distance. Owing to the darkness environment in the carpark, we could not easily identify the dirty situation of the car. After leaving the airport and under the sunlight, we found that the car was very very dirty. There was dust and debris inside the storing spaces at the doors and cabinet, mud on the carpart. Many white spots/paint on all seats. It was very disappointed that such car was not cleaned throughly before giving to customers.

Very good.

The service from such a big company is poor, with a terrible attitude. They gave us the wrong car model without any apology throughout the process. Although it was eventually resolved, it delayed us by two hours and required three trips back and forth. We had to unload and reload the luggage, which was very inconvenient.

The process was quick, and they provided reminders without aggressively upselling full insurance or GPS.

We've got extra charges from final invoice. Evnenthough it was existing damages from first time the pickup area!! When we picked up and returned the car we couldn't get the professional check and information from the staff.

Very disappointed with the car rental company. When we arrived at the destination, they said the reserved car model was unavailable. We had to compromise and switch to a smaller car. It's been nearly 20 days since we returned home, and we still haven't received a refund. Doesn't Zuzuche have any emergency or reasonable handling procedures for such issues? How can they earn consumer trust with such service efficiency and ineffective communication with the car rental company? Disappointed!!!

The staff in Barcelona had a poor attitude, didn't go through the handover procedure, and handed the car to us with an empty fuel tank.

I chose a Volkswagen Passat on the app, but ended up with an Alfa Romeo Giulia. The difference is quite significant. Maybe in Europe, the Giulia and Passat are in the same category, but not here. We had tried the Passat's trunk beforehand and it could fit at least two large suitcases, but when we picked up the car in Spain, the Giulia could only fit one large suitcase. We had to find a way to fit the remaining two in the back seats. Also, the parking lot exit gate at the pickup location was confusing, it took us a while to figure out how to get out, not as convenient as back home. Returning the car was fast and easy. We didn’t damage the car, took good care of it, and got no fines.

Standardized service. However, there's no staff at the parking lot at night, which is inconvenient.

This isn't the first time I've used Europcar. This time, I felt a bit misled. When I went to pick up the car, the staff had a heavy accent which made it hard to understand. They seemed to say my reserved car wasn't available and I had to get another one, which cost extra. In the end, I think I got an upgrade. It wasn't a big deal since I was traveling and there was a language barrier, so I didn't dwell on it.

Long queues

Very satisfied

Had to wait a bit, but overall okay.

I want to highlight this issue: I reserved an automatic car, but when I arrived at the store they told me only manual cars were available. Fortunately, I can drive a manual, otherwise, my trip would have been ruined! Driving a manual car on European hills is extremely dangerous!! The language barrier added to the frustration as the store didn't offer a partial refund. It took two months to resolve it through the app after returning home!! If I had known this would happen, why would I book so early? I had already paid in full, and they didn't reserve the car for me! It's really poor service.