Europcar SEVILLA AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Barret Sander

Spain

Reviewed: Mon, Oct 8, 2018

About Europcar: 8.0 /10

This isn't the first time I've used Europcar. This time, I felt a bit misled. When I went to pick up the car, the staff had a heavy accent which made it hard to understand. They seemed to say my reserved car wasn't available and I had to get another one, which cost extra. In the end, I think I got an upgrade. It wasn't a big deal since I was traveling and there was a language barrier, so I didn't dwell on it.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Europcar SEVILLA AIRPORT

Ogden Bill

Spain

1 days rental

Reviewed: Wed, Jun 26, 2024

About Europcar: 10.0 /10

Satisfied

About QEEQ: 10.0 /10

Liz Louise

Spain

1 days rental

Reviewed: Sat, Sep 8, 2018

“Seville Cordoba Granada Ronda Seville”

About Europcar: 2.0 /10

Very disappointed with the car rental company. When we arrived at the destination, they said the reserved car model was unavailable. We had to compromise and switch to a smaller car. It's been nearly 20 days since we returned home, and we still haven't received a refund. Doesn't Zuzuche have any emergency or reasonable handling procedures for such issues? How can they earn consumer trust with such service efficiency and ineffective communication with the car rental company? Disappointed!!!