Sevilla, Ronda, Cordoba

I can understand promoting higher-end models for performance goals, but I don't agree with misleading information to sell upgrades.

The staff in Barcelona had a poor attitude, didn't go through the handover procedure, and handed the car to us with an empty fuel tank.

I chose a Volkswagen Passat on the app, but ended up with an Alfa Romeo Giulia. The difference is quite significant. Maybe in Europe, the Giulia and Passat are in the same category, but not here. We had tried the Passat's trunk beforehand and it could fit at least two large suitcases, but when we picked up the car in Spain, the Giulia could only fit one large suitcase. We had to find a way to fit the remaining two in the back seats. Also, the parking lot exit gate at the pickup location was confusing, it took us a while to figure out how to get out, not as convenient as back home. Returning the car was fast and easy. We didn’t damage the car, took good care of it, and got no fines.

The service from such a big company is poor, with a terrible attitude. They gave us the wrong car model without any apology throughout the process. Although it was eventually resolved, it delayed us by two hours and required three trips back and forth. We had to unload and reload the luggage, which was very inconvenient.

The staff can speak English. When picking up the car, they only checked the order, passport, and driver's license without looking at the notarized documents. The car provided as per the order was very new, with only about 400 kilometers on it. Returning the car was also very convenient.