Car was smaller than we expected. A Fiat 500. Everything else was fine.
About QEEQ:10.0/10
I only have great things to say about them. They promptly answered all my questions and provided accurate and helpful advice. I do not receive such good service from others. I strongly recommend them.
Counter staff very friendly, guy at pick up not as helpful Car had seats facing backwards, which was not on the booking and didn’t suit us with some who get car sick , but he wouldn’t swap cars without wanting to charge us . Car condition was good , but set up not good !
The initial car was too small, despite us booking for 5 adults we were given a tiny SUC that we would not have fitted in.
However, the agent at AVIS was extremely and offered an upgrade at a fraction of the normal price which allowed us to have the room we needed.
About QEEQ:7.0/10
After 5 attempts to book, due to constant bookings be cancelled, we lost money in the exchange rate system that is used.
The car was in perfect condition, the staff was very profesional and friendly, location was 5 mins close to the airport.
About QEEQ:10.0/10
My preffered way to book rentals due to their prices, price drop protector (I have used it) and aslo the AXA insurance (comprehensive risk coverage, never used it, hope I never will)
The staff were very professional and helpful. I had an issue with the van size, however Mr. Musa sorted it out professionally. Also, I would like to thank to Mr. Michael Collins who also helped me out. Moreover, all the staffs at the Enterprise branch was very polite and genuine helpful. I would recommend all of my family and friends to hire their vehicle from Enterprise. Lastly, a very special thanks to Musa again.
The service was pretty good, but the British are very punctual. We arrived early at the car pickup point, but it was after hours and there was no one there. We almost thought we wouldn’t be able to get the car. Later, when the time came, we went back to check, and they opened the doors for us.
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