Overall it was okay, but they charged extra fees and didn't refund them.

Couldn't rent because I didn't have a translated document. A staff member, who seemed to be Filipino, was very bureaucratic and said the police would cause trouble, and insurance claims would be difficult, blah blah blah. In fact, it's not a big issue. There are many notarization companies that can handle this in 5 minutes with a phone call, but they didn't tell me. They only explained the company policies. I found a notary company on my own and sorted it out immediately. I've decided never to rent from National again.

National were very helpful and even upgraded our car. Very easy and professional throughout.

Easy to book and we are sure we got the best value.