This company is really not great. It's actually a very small European company with no branches outside of Germany, and only a few locations within Germany. The car pickup location at the airport is very far, and you need someone from the rental company to come and get you. If the car has issues in another European country, it's really a hassle. The car we got was good, but our car was broken into in Italy. When we drove back to Frankfurt to replace it, there were no employees working. Although the rental company later compensated us for the fuel and tolls, the time and energy wasted and the negative impact on our trip were irreparable. So I advise everyone: don’t rent a car in Italy and avoid small companies. Large companies at least have branches in other places where you can exchange cars if needed.