This rental company is terrible. The worst thing about them is their sneaky behavior of adding extra fees without notifying customers and then denying it every time. During this rental experience, I opted for unlimited mileage, but at drop-off, they charged me over 2000 euros for exceeding the mileage limit. Terrible company. This is my second complaint about this company, and there will be a third and fourth—I will publish all of them.
Unable to mirror Google Maps onto the screen, had to hold the phone throughout the trip. Paid insurance for six days, but charged for seven because I picked up the car an hour early. I also returned the car an hour early.
The car already had damage at the rear before departure, and I had informed the staff about it beforehand. However, I was still charged over 1200 Euros for repair costs without any notification; the amount was directly deducted from my bank account. I only found out after checking my bank statements. I truly cannot understand this.
Avis in France is really terrible. The car I rented had no maintenance at all. After just two days, the brake pads had issues, grinding down to the metal discs. It was terrifying. I went to a nearby branch in a different city to see what could be done. They offered to replace the car, but only had manual transmission vehicles, which I couldn't drive. They then directed me to another location. I nervously drove the car with the faulty brakes to the next branch, where the staff didn't believe me at first. After a brief test drive, they agreed to switch the car. I asked if we needed a new contract, and they said they would email it to me. At the end of the rental period, I returned the car with a full tank and no damage. The staff said there were no issues and that the invoice would be emailed to me. After returning home, I found a charge of over 100 euros on my credit card. I never received the invoice, and only found out through the rental portal that the charge was for not returning the car with a full tank. I find this disgusting. When I appealed, they asked for evidence that the car had issues. How am I supposed to provide evidence of faulty brake pads? The car was replaced and the staff tested it. Shouldn't that be enough proof? Do they expect me to fill the tank before risking my life driving to an unfamiliar branch? Who compensates me for my time and fuel spent searching for a branch?
There were quite a few people at the car pickup. The lady assisting us saw we were Chinese and tried to upsell us. She said we could upgrade from our booked Peugeot 308 to the latest 2018 Alfa Romeo Q4 SUV for just an additional 20 euros per day. Considering our luggage and vehicle condition, we agreed to the upgrade. She told us we'd need to pay a total of about 260 euros extra at drop-off (I signed the document but forgot the exact amount). We confirmed multiple times if the total additional cost would only be 260 euros, and she reassured us. We also repeatedly mentioned that we had already purchased insurance and didn't need any additional coverage, but she concealed other significant fees from us and didn't provide a paper contract, only an email. This email was sent to the car rental platform. When we returned the car, we found out there was an extra 600 euros to pay. The return agent tried to force us to sign and agree to pay. We proactively contacted the car rental platform, and they mentioned our emails were flagged, indicating an issue, though we had not contacted them previously. Our experience with Avis was so poor that we wouldn't even give them a single star. We thought being a large company, they would provide better service, but even large companies deceive Chinese customers.
The process was very fast, and the staff provided a paper guide that made picking up the car convenient.
About QEEQ:10.0/10
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