MARSEILLE AIRPORT CAR RENTAL REVIEWS

Great experience with helpful staff

All very straight forward with excellent comms!

The staff at the rental company were very friendly, and the car was brand new.

The rental car had an additional charge of 60 EUR but I'm not sure why. There was a chip in the car's window that I didn't notice when picking it up.

Our flight landed very early which meant we were at the counter at 9:45am for a 10:30 booking. The staff were unable to access the booking until 10:30 which meant a 45 minute wait. Not great when you have been traveling since 4am! Other than that it was a very smooth experience and we will definitely use Dollar again.

Ok, the app is good but I inadvertently signed up for the Diamond package and couldn’t find a way of cancelling!

Great! This car rental company allows online check-in in advance, so no need to wait in line.

Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.

Easy to use and found a good deal. Important to be very clear on the conditions around purchasing insurance though, as this did lead to a longer pick up process than expected.

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher

The car did exceed my expectations, really good for our purposes. There was damage to the bonnet of the car that had not been reported and had I not noticed it I could have been held liable hence I have marked down the condition of the car. As there were 2 off us in the car it should have had 2 hi- visibility vests. It’s law in France that every person in the car has a vest in case of an issue. There was only one but when asked for we were supplied with one after 10 minutes or so. None of the staff seemed to know about this requirement. Other than that, very happy and would rent here again.

The entire process was very slow. It took an hour to get the car and 15 minutes to return it.

Overall okay, just a bit slow.

I was dupped into taking an upgrade, when I understood that the car I booked wasn't available.

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당초 신청한 반납장소가 바뀌어서 변경되었어요

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Booking platform is working very well but help center is not.

Great service.

Car was very good. Wait to collect was frustrating because Saturday afternoon appears to be car rental busiest time.

Booking platform is great.

Reservamos un coche y nos dieron otro inferior por el mismo precio. Enseñábamos al reserva y no se hacían cargo

Since I had my insurance with QEEQ AVIS informed me that in case of accident I will be charged with the cost of repairs and reimbursed by the insurance I had Fortunately, no accidents and this saved me from a lengthy hassle

No

Overall good, but the staff was a bit unfair when I returned the car. I was one bar short on fuel, and she charged me 40 euros for a full tank without informing me that there's a gas station right outside. I was upset.

We had a problem at pick-up as the location was closed so the shuttle from the airport was not available (they were not expecting us) and an employee returned to the location especially to open up for us.

No problem

Average service