CAR RENTAL REVIEWS ON AVIS AT PIERRE ELLIOTT TRUDEAU INTERNATIONAL AIRPORT, YUL

Upgrade de la voiture ! Une superbe voiture ! Suréquipée, vraiment parfait pour de longs trajets !

Un service client de qualité vraiment !

Waited hours before getting the car.

Staff were relatively patient, but there was no Chinese service. For customers with poor English skills, the experience was quite bad, as their needs were not met. Especially with the child safety seat, the model and style were not usable, and no one helped with the installation.

the car could have been washed - surprisingly it was not.

None

The staff at Montreal were fantastic. The car was excellent.

That was great.

El auto funcionó perfecto para el propósito de el viaje. Fue entregado en excelentes condiciones. El personal de la empresa siempre fue muy amable y nos ayudaron con un incidente que sufrimos, todo excelente.

Realizar la operación fue muy fácil y el precio muy bueno.

The order included a tire management fee, but there were no snow tires unless returning the car outside Montreal. We had to upgrade to an SUV because it was snowing.

The waiting time in line was quite long, and the staff's attitude was average. The English accent in Quebec was hard to understand!

Very satisfied.

A ma grande surprise, j'ai pu récupérer la voiture que j'avais loué, personnel accueillant et le retour sans aucun problème.

le meilleur rapport qualité prix pour la location de ce véhicule, je n'ai eu aucun problème pour ma réservation.

At the Avis Montreal Airport location, it took nearly an hour to queue for the car. The staff’s attitude was quite abrupt due to their fatigue, and they couldn't clearly explain the overlapping fees between the rental platform and the store. A major downgrade in the car (no Ford Mustang due to cold weather, downgraded to a regular Hyundai) and a change in the return location led to no special deal for driving a U.S. car back to the U.S. Instead, there were extra upgrade and duplicate insurance fees, raising the total from about 1800 yuan to nearly 3000 yuan. After returning home, the QEEQ platform only managed to recover 240 CAD from Avis. Based on industry standards, I believe people can judge this fairly.

Very efficient, the whole process was quick.

As a large North American rental car company, the service staff's proficiency was lacking. There were only two people at the front desk, which led to long queues for picking up cars. My appointment to pick up the car was at 10 a.m., and I started queuing at 9:40 a.m. At 10:15 a.m., I was told that the car I had reserved was not available and I could either cancel and go to another rental company or wait. I chose to wait, although there was no guarantee of when the car would be ready—possibly 11 a.m. or even longer. I wanted to ask the service staff why such a situation occurred and whether this was Avis's standard of service, but to avoid further complications, I opted to wait. I received the car at 11 a.m., an hour later than planned. Instead of the reserved GMC Yukon, I got a Tahoe, and the service staff did not inform me in advance. Despite my frustration, I set off. As a result, I hit peak holiday traffic and was stuck in long jams, which left me feeling quite annoyed. I reached my destination late at night with a completely different impression of Avis.

top car and service

Easy

Excellent service of staff at the pick up office. Everything was explained and entire process went smooth. Helpful staff in garage. Car was new, clean and had many comfort features. Btw. Avis is very well known company almost all over the world.

Initially I was distrustful of QEEQ as this is not very popular booking agent in Europe. Especially I was booking car in Canada. However, evrything was fine, absolutelly no issue. Definitelly, I can recommend them.