The car, a Hyundai Tuscon SUV, was okay but not very economical and given the high price, not very satisfying. The staff at Europcar were helpful and responsive, but the uplift procedure was unnecessarily long and complicated.
Overall service is fine, but I can never get the reserved model. It seems like they don't have Lexus at all and they replaced it with a lower class car without changing the price, which feels unfair.
First, the actual rented car was a diesel vehicle. During use, it suddenly showed a need to add AdBlue, otherwise it could not run normally after 100 km. After inquiring with customer service, I was told to buy AdBlue myself and then get reimbursed by the rental company. It took a lot of detours and wasted fuel to purchase AdBlue! Finally, after an hour, I bought it and got a receipt from the store (Total gas station). When returning the car, the rental company did not accept the receipt, claiming it did not list the AdBlue product name! We provided all evidence: a photo of the AdBlue warning displayed on the vehicle on the day of travel, photos of the purchase, and photos of adding AdBlue at the gas station, all with time stamps matching the receipt. We are still appealing and there has been no progress so far...
Took about 20 minutes to collect, but that's about normal. Staff pleasant, didn't try and hard sell and the car we were given was brand new.
Drop off was easy and seamless.
Overall fantastic.
About QEEQ:10.0/10
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Customer Service
Hiccups on uplift but 0therwise okay.
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