“The car was ready for use when I arrived, it was clean, tidy and had fuel, exactly as required”
About GREEN MOTION:9.7/10
The service was excellent, the vehicle was smaller than I anticipated but this was not a fault on the side of Green Motion, I would certainly use your Company again
Terrible. They wanted 1075GbP as deposit for insurance which we refused but still paid 69.32GBP for insurance and had a hold of 400 GBP for excess despite our insisting it was insured with you
Wouldn't accept my credit card for the deposit as it didn't have an embossed number on the front! I've never heard such a nonsensical reason. Made to pay a £2k security deposit from my current account instead which wasn't ideal.
Car heater did not work on the first day, which made the 3 hour drive across a bitterly cold Scottish night unbearable. Oddly, started working the following day, but that first trip nearly killed us.
Had to wait over 30 minutes for pick up from the airport, and despite calling (twice) and being told the transport was on its way back, this clearly wasn't the case as when it did eventually turn up it was a five minute ride to the office.
By the time we'd added on paying for the petrol tank (admittedly a good deal) and for unlimited mileage, I may as well have booked through someone like Hertz and had a slicker overall experience. The cost I was originally quoted when booking ended up bearing no real resemblence to the end price paid.
Good pick up inspection though and easy to ensure all scuffs and marks were recorded. As a result, no trouble on drop off of the vehicle at all.
Like: This is an excellent rental company. Greart service, friendly staff and value for money.
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Customer Service
Very good experience
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