We ended up with an electric car, my first ever experience, and was absolutely wonderful. An excellent experience overall. Thanks budget!

When I had an issue, the staff were excellent. Called me back at my convenience which was hugely appreciated.

It's okay

It was just okay, everything was average. The car's condition was alright, but the exterior had too many dents and scratches. I had to mark all the damaged parts during pickup. It was hard to find a gas station near the return location. After returning the car, they charged nearly thirty dollars, but it wasn't clear for what reason. I suggest the rental platform improve their service by clearly stating the charges. If not clearly stated, consumers won't understand the reason for the charges and can't judge their reasonableness.

Excellent in all aspects. Would highly recommend.

Excellent in all aspects. Would highly recommend

The staff in the Miami airport branch of Budget were rude and unhelpful. They were dismissive and very confusing. When we asked her for clarification (e.g. about the complex fuel arrangement and insurance) she didn’t explain anything and was constantly talking to a colleague throughout the booking process. Also we stood in line for over an hour which wasn’t ideal. The car (Ford Mustang) was great but was pretty dirty on the inside and clearly hadn’t been cleaned for a while.

Great experience from start to finish. Easy process and good communication. The app is also very handy.