Like: Customer Service reps Janet and Tom were kind, helpful and fantastic. The car I reserved was not yet cleaned out, but they upgraded me for no additional charge. Dislike: n/a
Didn’t have the car I reserved. Card reader didn’t work. Had to process card manually. After 3 different cards, and 15 tries. The kid literally said “maybe it’s our card reader” Who doesn’t have chip readers when their entire business is based on credit card processing? Customer service rating below zero if possible.
“It was taken care of professionally and Budget took care of their customer no matter what.”
About Budget:9.3/10
The lady at the counter was very nice and gave me the desired vehicle that I have wanted in the first place even though the reservation she had was for something different. I really enjoyed driving the Ford fusion and was impressed that I only use a half a tank of gas for the week of my vacation.
About QEEQ:8.0/10
The reservation went through but went through one level lower than what I requested.
Like: Dealing with this off- airport- site so much easier on many levels, the best of which is not having to drag suitcases to/from the airport's (what seems like) 2-mile walk. Dislike: My only negative experience was on the day of pickup, there was only one person to handle customers as the other person had left ill. The process took about 1/2 hour or more, but it was not on the fault of the very friendly agent.
Like: The whole experience was excellent! I am a first time user of Easy Rent Cars and was really pleasantly surprised. Will use again, Thrifty was fast check in and super fast check out.
Dislike: There was nothing I didn't like!
Like: Polite staff member. no delay getting on the road to complete the journey. Dislike: Vehicle had a annoying noise from the rear on the highway (i suspect a wheel bearing)
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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N.Rodriguez Ortiz
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View more >MichelleD
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View more >Dislike: n/a
P.charette
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View more >Dislike: I waited over 20 minutes at the counter for service
Clara Bernal
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View more >Yedda Murray
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View more >Quinn Dickey
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View more >A.Miller
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View more >K.Tramontano
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View more >Dislike: Car has a little worn interior
S.E.A.
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View more >E.lebrun
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View more >L.Bowers
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View more >Dislike: Someone did not show up for work the day I got my car
Vincent Cocker
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View more >Sylvia Kelvin
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View more >Cheryl
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View more >Dislike: My only negative experience was on the day of pickup, there was only one person to handle customers as the other person had left ill. The process took about 1/2 hour or more, but it was not on the fault of the very friendly agent.
Jules
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View more >Dislike: There was nothing I didn't like!
M.Laffey
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View more >Dislike: Vehicle had a annoying noise from the rear on the highway (i suspect a wheel bearing)
C.Shah
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View more >Dislike: Return directions
Car Rental Brands Ranked AT T.F Green Airport, PVD
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