Very satisfied. Booked a Camry, but the store only had CX-50 and minivans, all with just 2000 miles.

Great experience

I booked a Chrysler 300 (or similar), but at the AVIS counter, we were informed that the car Rent-a-Car booked for us wasn't of that class, and they showed us the system page. Therefore, they could only offer us a Chevrolet 4-seater or a similar model. The agent told us that if we wanted to get the Chrysler 300, we needed to pay for an upgrade, otherwise, we could only get a 4-seater. Although Rent-a-Car's customer service promised to handle this issue after our call, AVIS froze a portion of our card funds and later sent us a bill at the end of the trip...

The process is simple and efficient, and the car is in good condition.

The car's condition was average, over 30,000 miles, and the seatbelt buckle was missing. Every time I had to put on the seatbelt, I needed to open the car door and get the buckle out from underneath, which was quite inconvenient.