You need to take a special rail transit to pick up the car, and the directions are very clear.

Overall satisfied, but hope the return process can be improved.

I waited in line for twenty minutes. At the counter, I wasn't informed about the extra insurance they added. Later, I noticed unexpected charges and realized they had added all the extra insurances without telling me. The staff at Avis never mentioned it to me.

Received a 100 yuan fee after returning

The service attitude of the sales staff and manager when picking up the car was extremely poor! They probably saw my Chinese face and assumed I wouldn't upgrade my insurance. They deliberately suggested my reserved model was unavailable and offered a downgrade instead of an upgrade. In fact, they had my reserved EDGE ready. After expressing my strong dissatisfaction, they still had an arrogant attitude, saying their store handles thousands of cars daily and can't meet all order requests. If I didn't agree to the downgrade, I would have to wait for a returned vehicle. Another sales representative found an excuse to get the car after seeing my anger. When I picked up the car, I noticed many different models in the parking lot. It felt very much like customer discrimination. It was an infuriating experience, especially since the flight was delayed, making it past 11 PM, and I had to argue at the counter. Although it's rare to see such outbursts abroad, not fighting for your due benefits means you'll get nothing. On a positive note, the vehicle itself was very satisfying, with great power and handling.