The car model is excellent.

I initially thought there would be extra charges for the upgrade, but after contacting customer service, I found out no additional fees were charged.

Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.

After taking an hour and a half flight we had to wait on line at the counter at FLL for an hour and a half to receive our reserved car. There were 3 people working and a line 60 people long. All of this while wrangling an almost 2 year old does not making travel any easier. Car received was smaller than expected.

They collect another airport surcharge and tax further than state in booking confirmation.