CAR RENTAL REVIEWS ON THRIFTY AT JOHN F. KENNEDY INTL AIRPORT, JFK

Poor customer services in airport. Girls chatting to each other whilst servicing customers which is just rude. Queue long. Would not recommend.

Max and Chris at the JFK rental car were amazing. So friendly with customer.

We have never in all our life dealt with more unfriendly and rude counter staff. We did our best to be pleasant customers in dealing with what was extremely bad customer service. Prison Guards are more friendly with inmates than this company is with thier customers. The car was so dirty as well. I have a stain on my clothing just from dirt in the drink bottle holder. Car also stunk. They also charge an exceedingly high price on tolls compared with other companies. So watch out if you think you are getting a good price on the car... they sting you with toll administration fees. On return we once again were met with very rude staff. And waited an extremely long time, having to then rush to our flight. I don't think this company cares to have customers. We never complained about all the above as we realized they didn't care how customers felt.

Thanks for your great service. I do though think you should require car hire companies to list there fees for toll administration. Otherwise they come across if they are cheaper and then sting you with hidden fees. Thanks though for your good service.

The company is quite good, but there are too many people in line!

They are great to let me up grade at no extra price ❤️❤️

It was a great experience !!

Car perfect. Agent did try to up sell insurance but declined all much to her dismay.

No issue as always with booking. Should be advised of need to pre pay tolls in NYC or penalties would be charged by hire company

Satisfied

Very satisfied

Good

Simple procedures

Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way. Also for the security deposit, she charged me way above the amount that was specified. Conclusion : this is my first and last time to deal with Thrifty because of this person.

It’s an easy app to use and very much recommended to anyone looking to book a rental car, very competitive prices.

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

They collect another airport surcharge and tax further than state in booking confirmation.

I am ordered full size care but get minivan.

Good service

the price when paying is much different from the promised one. impose insurance. as a result, renting a car is more expensive

Only 1 Thrifty person on counter, Sixth had 4 people on the adjacent counter. Poor signage for car rental at airport. No sat nav on car nor I phone connection

Do not understand why I had additional charges

My experience was excellent, I had no issues from the time that I picked the vehicle up till the time I dropped it off

Keep doing excellent work ☺️

Appropriate vehicle, met our requirements. Excellent service

Excellent service. All went smoothly at pickup etc. as per our requirements/specifications.

Charged a lot more than what was quoted. And charged for things that were included in the price

Good experience for my first rent

Convenient