CAR RENTAL REVIEWS ON THRIFTY AT KONA AIRPORT, KOA

Easy process and good service.

The car rental experience was good.

Got lucky with the rental, they gave me a GPS for free which was a lifesaver! Kudos.

The wait to get the vehicle was long, over 45 mins. but the process of getting the car was quick. The vehicle was perfect for our trip as it was a Golf trip and needed all the extra space for gear. Drop off was quick and easy.

Booking process was easy. needed to rent a specific vehicle due to the space and occupants inside.

Standardized service without upselling

Very good

The people in Thriffty let me buy an additional insurance from their company even he know I bought the insurance from Easyrentcars

Need to take better care of their vehicles as the Dodge Challenger we chose to take rather than the Camaro ordered, was in very poor cosmetic condition

Excellent

The queue for picking up the car was long. When it was finally my turn, they aggressively tried to sell insurance. After refusing, they deliberately delayed the process and refused to give me a four-wheel-drive vehicle, claiming that their branch does not have Jeep Compass or similar models with four-wheel-drive. This ruined my plans to go to the Mauna Kea summit to watch the sunset, as I was only able to reach the visitor center because my vehicle didn't pass the inspection for summit access.

Overall, I was very satisfied with the service. At pickup, I just said I have extra insurance covered and I will return with a full tank of gas, and the staff didn't try to upsell anything. I only rented the car for one day to go up the mountain for stargazing, but I should have rented it for a few more days because the small car I got later couldn't handle the green sand beach.

Average

The staff was very enthusiastic and patient, always thinking about the customers. Since I needed to install a child seat in the car, they always recommended the model with the largest interior among similar ones. Very considerate.

スムーズでとてもいい対応をしてもらえました。満足しています！ 2度ほど車に傷がつく出来事がありましたが、全ての保険に入っていたので簡単に手続きをして車も変えてくれました。助かりました。

予約しやすかったです

Just receiving the first car, I found that the car is not filled up, so I asked to them to fill. Then I left the airport then found a strange noise from rear right region. I returned to the airport to ask exchange, which they were willing to accept to a better car. I satisfied the overall response, but it took too long time.

It is easy to reserve a car however it is not easy to understand the detail of insurance especially to foreigners like me. I also recommend include the addition of the second driver because it took certain amount of time for me.

The entire rental process was quite smooth, and the return was very fast. Overall, Thrifty is considered a lower-end rental company in the U.S. The vehicles are not very new. During the rental, the staff will try to recommend various insurances and vehicle upgrades.

Clear instructions on no extra insurance and full fuel return, very straightforward. Just swipe the card and get the receipt. The staff is friendly.

They don't accept long-term Chinese driver's licenses. Luckily, someone in our group had a license with a fixed term.

Overall satisfied

The staff at the counter used hard sell methods to try and force / convince me to buy additional liability insurance. The staff lied directly to my face claiming I would have ZERO liability insurance if I don't get Liability Insurance Supplemental (LSI). As the name already implies LSI is additional (supplemental) insurance. This is optional because the rental company is already required by state law to ensure at least minimum required liability insurance. This would have added additional 40% to my total rental cost !! I had to vigorously refuse several times until the counter staff reluctantly -- and still insisting I would be at extreme risk without any liability insurance -- gave in and finally let me leave. Apart from this rude and quite threatening behavior, the vehicle was also in rather poor condition: - very high mileage (over 33,000 miles) and dirty interior - vehicle tire maintenance warning active from start of rental, so clearly the required checks and repairs were not performed during vehicle return processing - I literally had to demand that staff at vehicle handover join me in inspecting the vehicle to record any existing damage. I will NEVER AGAIN rent from this company.