3 hours (!!!) of arguing with budget employees is an experience that I never hope to repeat
A.Alrumaih
United States
Reviewed: Sun, Aug 8, 2021
About Budget:6.0/10
They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!
About QEEQ:7.0/10
The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate
They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
About QEEQ:10.0/10
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3 hours (!!!) of arguing with budget employees is an experience that I never hope to repeat
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