The service from the car rental platform itself is very good, but the service from Budget is particularly bad. They have few staff and the airport shuttle is infrequent. The attendant, a middle-aged Chinese lady, was extremely rude and only focused on upselling insurance and other paid services. She became very unfriendly when I refused.
They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
About QEEQ:10.0/10
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