The rental counter initially forced me to buy additional insurance. When I asked them to provide written proof of the insurance requirement, they changed their tune and said I could take the risk myself and then replaced my rental agreement. The whole process took almost 40 minutes, and the staff's attitude was poor. Considering I had just flown for 13 hours and still needed to drive nearly 100 kilometers, it was very frustrating.
They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
About QEEQ:10.0/10
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