Please be very cautious when choosing Budget and the Zuzuche platform. The Budget staff did not actively ask us about additional items outside of our order; instead, they just added them in. Since there were many people in line, I didn't have time to check everything. Twice I confirmed with the Asian staff member, Rose, that all my fees matched my original order, and she said they did, and only asked for my signature. In the end, I was charged for three additional items, which amounted to half of the daily rental fee. When I communicated this with the Zuzuche platform, they told me that my signature proved I accepted the charges. I am speechless that this platform partners with Budget!
They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
About QEEQ:10.0/10
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