1. It took 2 hours to complete the paperwork and pick up the car. 2. The order was for a Ford Edge, but they replaced it with a Mitsubishi. The staff searched the parking lot for an hour, only to find out that the car wasn't there. They then replaced it with a Honda CRV. The car models kept getting smaller, and I wonder if the price changed as well. 3. The staff kept pushing additional insurance and delayed the processing of the car rental. Overall, very dissatisfied with this rental experience.
They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
About QEEQ:10.0/10
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