CAR RENTAL REVIEWS ON ALAMO IN HOUSTON

muy agradecidos porque supero nuestras espectativas, accesible el personal, solo hace falta en la recepcion y en la caseta de recogida y entrega alguien que hable español, pero se esforzaron para entendernos y en la entrega super rapido, hemos rentado en muchos lugares y otras agencias y esta es la mejor, felicidades y mil gracias

Very satisfied

Alamo excepcional el trato y el vehículo entregado

muy buen precio y buena compañía

Liked being able to choose a car from a range then get in and go.

Great for getting a good rate, price drop protector worked but only the first time the price dropped - still waiting for the credit to show on my card.

Very slick pick-up and drop off expereince with friendly staff at both ends

The booking platform is amazing. Great options provided and the ability to gert a full price upfront is perferct for what our group required.

Excellent service. Both the front desk staff and the car pick-up area staff were great.

Friendly service attitude.

Like: Everyone was nice

Si el auto muy limpio y excelente ?

Muy bien el servicio

Brand new car, smooth pick-up process

The trunk lid doesn't lock well, there is a bit of an issue.

I made a reservation in advance and was slightly delayed by traffic, returning the car within an hour past the scheduled time. The agreement was that there would be no additional charges, but the drop-off location still charged an extra $160 for being about 50 minutes late. The original reservation details were not properly communicated to the drop-off point. Ultimately, after waiting about 30 minutes in line and communicating with them, the charge was refunded. If you need to catch a flight, this can be very stressful. I hope the phone customer service and the office staff can coordinate better.

Good service, quick procedures, no hard selling

Alamo is quite good. The procedures are convenient, the car models are diverse, if the same-level cars are out of stock, they upgrade immediately. Returning the car is quick, just scan the code. Highly recommended.

Like: Very professional staff

Car was unclean inside with hair food and other dirt in handbrake gator. Dust, hair and dirt on dash and thick in speed display dials. Rear window drivers side did not shut properly and leaked in rain. It had to be pushed shut by hand. Pointed out to staff on return who did not show any interest. For a prestige vehicle this was unacceptable.

The paperwork for the car took less than 6 minutes. There was a Q and I took ten minutes to reach counter. Gentlan at the counter was courteous and to the point. A very good experience

Good overall platform. Like very much ..how you automatically offer both collision and liability insurance. Prices are competitive. Best platform Ihave experienced so far. Keep it up..renting thru EasyRent Cars at five locations over 12 days. All experiences goodsofar

Dislike: Was good easy, only thing is you need to get a bus to and from the rental depo and airport. Not mentioned anywhere that this is the case when purchasing. You need to allow more time, so when you have a 6am domestic flight you need to drop it off at 4am :(

Reasonable price, excellent service, excellent car condition!

Reasonable price and good car condition.