The experience was great, the staff handling pickup and return were very friendly, especially the older lady during pickup who was very patient. She helped resolve issues with the credit card by carefully entering the information into the system.
The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.
About QEEQ:10.0/10
Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user
Very satisfied with the car rental experience! The rental company is located at Perth Airport, making both pickup and drop-off very convenient and efficient. The car we rented exceeded our expectations—it was brand new, in excellent condition, and very comfortable to drive. The entire process was transparent with no hidden fees. Although there was a slight misunderstanding during the car return due to a language barrier, the rental company responded quickly and resolved the issue perfectly. QEEQ customer service also actively assisted, which was very thoughtful. I will definitely choose this company again for my next trip. Highly recommended!
QEEQ's service is excellent. The online customer support responds very promptly, resolves issues efficiently, and follows up patiently. Highly recommended!
I arrived at 9 PM. The rental station was at the far end of the airport. There was no upselling, and although their English wasn't fluent, we managed to confirm simple details like which type of fuel to use, whether there was unlimited mileage, and whether extra insurance was unnecessary before heading off. Specific requirements will be sent to your email. The car had very low fuel consumption, and it was a range-extended vehicle. A full tank could cover slightly under 10,000 KM.
Very convenient, directly picked up the car at the airport. The car is in good condition, a diesel version of Prado. The staff were friendly, and the terms were explained in detail.
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Clara Bernal
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