CAR RENTAL REVIEWS ON THRIFTY AT PERTH AIRPORT, PER

Cancelled last minute claiming no cars available.

Great!

Great!

Amazing new and spacy car with free upgrade.

was told since i booked through easyrentcars they will need an official voucher to collect car (printed). i tried to produce the confirmation email still they prefer a hard copy.

EasyRentCars to work with all partner to go paperless to save the environment

Excellent

Disgusting.

Nil navigation system working

Satisfied, smooth communication

Everything from booking the car to picking it up and returning it was perfect.

Draw a map in counter to tell people how to get the car.

Give a map to customer where to get the car.

The last time I refueled, the nozzle shut off prematurely, so I thought the tank was full. It turned out to be about 10 AUD short. By the time we got to the airport it was already dark, and since we spent a long time looking for the drop-off point, we didn't dare to drive back out to fill up. As a result, we were charged 50 AUD. When picking up the car, the staff did not mention that the car had to be particularly clean. In New Zealand, we only did the necessary cleaning when returning the car and weren't charged for it, so we assumed Australia would be the same. As we didn't have vacuuming equipment, the kids ate snacks in the car and left crumbs behind, making it hard to clean thoroughly. Plus, we didn't see any car wash places along the way. Consequently, we were charged 90 AUD on our credit card. I'd like to remind fellow travelers of these two charges.

Got an upgrade vehicle was clean tidy and new

Fine same as others g

Overall, pretty good

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

The service was good, and all charges were clearly explained. We ended up with a Toyota Kluger, a seven-seater hybrid which was fairly fuel-efficient. However, the car is quite large, so beginners might need some time to adjust.

Thrifty should hold the deposit amount on our credit card and not directly charging to it because when they return back the amount which is in foreign currency, I lose $30 for the exchange rate.

Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Unsatisfied

The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.

Perfect experience and easy and smooth.

As always we only book through you guys since 2018.