CAR RENTAL REVIEWS ON HERTZ IN MADRID

Almost no queue, very few people

The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.

Good

The originally reserved car was unavailable, so we were given an alternative of the same class (Volkswagen). As the luggage couldn't fit, we upgraded to a Lynk & Co 01, which increased the rental fee to 585 euros for five days (originally 343.76 euros).

Overall service is good.

Hertz counter

Very good, straightforward process

The customer service's expertise!

We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.

Great experience, both pickup and return were very convenient.

Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!

Quite good

Quite convenient!

Apart from the car pickup, everything else was acceptable.

I booked a Peugeot 3008, but HERTZ gave me a Volkswagen. There was no space for my luggage, so I had to upgrade to a Volvo S60. Since I didn't communicate with the rental company in time, I ended up paying an extra insurance fee, which was quite a loss.

When I rented the car, they first told me that the pickup sheet was not acceptable and that a voucher was required. After a long time, it turned out that the sheet was sufficient. I had already purchased full insurance, but they forced additional insurance on me. When I saw the printed receipt and asked them to remove it, they said it was not possible. It took an hour and a half to finally get the car. I will never use Hertz again.

Very satisfied

Good

They charged for fuel in advance, their English is poor, attitudes are just okay, and there's an extra fee for returning the car a day early.

I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.