CAR RENTAL REVIEWS ON EUROPCAR IN BORDEAUX

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Worked a treat

Finding your way to European to drop off is a nightmare. Bordeaux must be the worst signed, most jammed up airport in Europe.

What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!

The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire.

Like: Very good service and all questions answered.
Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.

Like: Good experience, price was good too.

Car performance is good, and the service is excellent.

Very professional and considerate! We initially booked a Mercedes B-Class, but seeing that we had a lot of luggage, the staff upgraded us to a brand new Touran. Awesome!

I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time. I waited the 3.5 hours. They gave me the car that they were going to charge me 70€. This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.

You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.

Euro par wouldn’t accept my insurance covered by our credit card - I have never had this issue before. Therefore cost well exceeded expected cost.

Booked at last minute so was a little more expensive. But staff were very friendly and car was great

Good service

The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded. At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined

Was just a little concerned that no deposit was required pre collection date. However all seemed ok

The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere. They also made us wait half an hour because we had arrived half an hour early. The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.

Everything worked fine

The signage is quite clear and it's convenient to pick up the car.