“Very poor. There were many ways Europecar could have supported me at the pick up time.”
About Europcar:8.0/10
I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time.
I waited the 3.5 hours.
They gave me the car that they were going to charge me 70€.
This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.
About QEEQ:10.0/10
You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.
What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!
Like: Very good service and all questions answered. Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.
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Customer Service
Good experience for our first ever car rental
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View more >Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.