The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere.
They also made us wait half an hour because we had arrived half an hour early.
The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.
Very professional and considerate! We initially booked a Mercedes B-Class, but seeing that we had a lot of luggage, the staff upgraded us to a brand new Touran. Awesome!
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