CAR RENTAL REVIEWS ON HERTZ IN BORDEAUX

When we arrived at this distant pickup location, we found it inexplicably closed. There was a note on the door telling us to go to another train station address to get the car. Couldn't they have sent an email or a message in advance if that was the case? We had to quickly check the map and head to the other location. Since they had changed locations, the new office wasn't prepared with the necessary documents. We had to redo the contract. The staff were polite and there was no queue, but the process was very slow. The car was not the one we originally booked, though its condition was good. We ended up picking up the car at 12 PM instead of 10 AM, which delayed our entire schedule.

The staff at the company were very friendly.

It was not the car choosen. Too small

Trop d’attente pour récupérer la voiture. La voiture n’avait pas la clim et la soufflerie marchait mal. Le prix de l’assurance proposée (20€ par jour) est beaucoup trop élevé. Personnel très poli et accueillant. Voiture propre et très bon état.

Very good, can speak English

1. Pickup store: When I went to pick up the car, there was one customer ahead of me returning a car, and only one staff member available. After waiting for about ten minutes, it was my turn. The staff member took my pickup slip, documents, and credit card, and started entering details into the computer. Then he printed a receipt for €500 along with the contract for me to sign. I double-checked and noticed discrepancies with my order. Upon communication, I discovered he had added insurance without asking. After reprinting the contract, I found he also added navigation. Finally, the contract amount matched, but some other fees were added, which he couldn't explain. I called the rental company’s customer service, and they informed me the taxes had been changed by the rental company. I asked for the original and current amounts, but the customer service said the contract price was packaged and couldn't provide specifics. Confused, I relayed this to the staff member, who said he hadn't altered the taxes and directed me to their manager at the terminal. The manager explained that the fee was a deposit to ensure the fuel tank is full upon return. Finally, I got the car. 2. Dropoff store: The roads around Paris airport are very complicated, and there are no clear return signs. After circling twice without finding the store, I called their number, but no one answered after several automated options. I called the rental company, but the customer service couldn't clearly explain how to find Hertz. Luckily, we had two people, so one stayed with the car while the other walked to the terminal to ask for directions. We eventually found the counter on the first floor. They drew a map, and we finally understood. All companies (including ours) are accessed through the RENT CAR ramp between terminals 2D and 2C, far left on the elevated road. It took us nearly an hour to return the car at the airport.

Drop off could have been better. Made me move between two offices in the rain and both did not want to do the final check of the car.

great

Great service attitude!

Due to a mistake by the rental company, they labeled the wrong fuel type, causing us to fill the car with the wrong fuel, which led to the car breaking down. We had to wait in line again to get a replacement car, and there was no apology from them. The process was extremely slow.

Friendly and hospitable

They try to rip you off. Take a million photos of the car at pick up time as they will try and sting you for every minuscule scratch on the car when you drop it off. They also take forever to reply to any queries you have and will charge your card without your consent (including the supposed “damage” charges

Booking process was smooth, thanks for everything

Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.

All worked well thank you.

Friendly service. Improper fuel check, car was not handed over with a full tank, and they charged the customer without verification