CAR RENTAL REVIEWS ON EUROPCAR IN LISBON

Very satisfied.

Excellent

The wait time at the desk was long, they only fast tracked Europcar members, I would have though they should prioritise pre-booked customers as well.

Very good, no issues

I booked something like Seat Ibiza and got Citroen C3 Aircross. Huge difference. Instead of small and easy to handle car I got bulky behemoth.

Would be great to have photos of real cars they have. It's always amaze me how far different could be picture car from real one.

Lots of people waiting for pick up.

Quite good, fast and hassle-free

Satisfied

Very satisfied

Very good

I am unhappy that the original reserved car model was not available. Even after showing the car rental insurance, the staff kept suggesting additional insurance like roadside assistance, causing the rental process to take a long time, around 30 to 40 minutes.

Staff was helpful , but bit disappointed they changed the car.

Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

Very satisfied

When picking up the car, I asked two people about two pieces of luggage. They said the car I booked was suitable for city driving, but if going to a farther city like Porto, it would be better to switch to a larger car, which would cost an additional 25 euros per day. Nevertheless, I chose to keep the original car. The car I received had 20806 kilometers on the odometer and was relatively new. Although it was a compact car, its height made the seating feel spacious, and after folding the rear seats, there was ample room for two pieces of luggage. The car handled very well, but the air conditioning was not very effective.

Pretty good

The car is brand new. The service is good.

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

The overall service was excellent, with no unnecessary steps or upselling. The car pickup was fast, the service was great, and the staff was very humorous!

There were staff guiding us at Lisbon Airport, and we only waited for about 10 minutes.

The staff at the store helped us complete the rental process enthusiastically, but unfortunately, there was no ID3 available.