CAR RENTAL REVIEWS ON ALAMO IN LISBON

I want to start by saying that this was the worse car rental experience of my life. I rented a minivan. It took over 3 hours of waiting in line before I could get the car. And, it was all downhill from there. On the second day, after our day trip, we were headed to Castro Marim. However, right when we were ready to leave, the minivan started showing me a "service required" light. I had to drive all the way to the airport to swap out the car for another minivan. Our trip to Castro Marim was delayed by 2+ hours and we didn't get there until past midnight. But that's not all of it, the 2nd minivan we got was even worse. About an hour into our drive, it started showing me all sorts of warning lights on the dashboard, including, "Brake System Failure", "Stop", and more. The lights in the entire car were flashing every few mins. It was really scary and traumatizing for everyone in the car. We pulled over multiple times and restarted the car (as instructed), which resolved the issue each time. However, when we got to our rental house, the car died right at the gate blocking other cars from getting into the property. We had to drag all of our luggage through a long path in the middle of the night. The next morning I got in touch with customer service, who arranged for a tow truck to pick up the car and a taxi to pick me up and drive me to Faro airport to pick up yet another minivan. This 3rd car had a broken sunroof shade and made our drive very uncomfortable. I chose to pay a premium on a car rental to ensure we would avoid these types of issues. However, that was not the case. I was in Portugal for 5 days with my family and lost about a day and a half because of all these issues with the cars. Again, this was the worse car rental experience of my life. I am considering posting reviews with my experience on the 3rd party sites. Contacted Alamo/Guerin multiple times but they have not gotten back to me.

Alamo shares a counter with Europcar, so we handled the rental process with Europcar. As our English isn't very good, communication with the front desk was challenging. However, the staff were very patient and explained everything clearly. Picking up and dropping off the car was very convenient, and there were staff on site to assist us, making our trip in Lisbon, Portugal very enjoyable.

The pickup and drop-off process was very quick! The staff was also very friendly! Highly recommended!

Order processing and counter service were quick, the car model was upgraded for free, and the staff were enthusiastic. I have a long history and rich experience in renting cars in Europe, so I am giving an objective evaluation of this service.

Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!

Good job!

We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.

The lady at the counter proposed any upgrade saying it would be a diesel car so more economic. But at the pickup it was not a diesel car. Very desapointing to pay for that.

The car was fueled when we picked it up. We filled it up and returned it after our trip. The round trip from Lisbon to Porto is about 700 kilometers.

The easy way to get the car at the counter location and time to be serve by clerck at Guerin stand.

The booking platform is easy and secure to be sure to have a car ready when you arrive in Lisbone.

When renters have pre-booked and provided all the driver information they should receive quicker service than someone who has not pre-booked but this does not appear to happen!

The automated booking kiosk was not 100% operational.

all went smoothly

Great deals!

Great, the service is warm and patient, and there's a self-service machine.