CAR RENTAL REVIEWS ON BUDGET IN LISBON

Got a Volkswagen of the same class, 30,000 kilometers, car condition was good, could connect to CarPlay, trunk just fit two 28-inch suitcases.

Good service.

Easy booking

The process for picking up and returning the car was clear and quick, with no issues.

We reserved a Via Verde transponder device in advance, but were told it was out of stock upon arrival. This made navigating the complex Portuguese highways very inconvenient and resulted in excess toll charges. The original car model we booked was unavailable, and the replacement car broke down. After the vehicle was towed, we were overcharged for fuel. We had to travel to the airport to get another car, incurring additional expenses. Although we initially booked the car for three days, we only used it for one and a half days. At the very least, we should have been refunded for one day's rental. They also charged us extra fees due to supposed changes in daily rates for early returns. Despite having full insurance, we had to handle everything ourselves, and the reimbursement process was frustratingly complex. It was a very unpleasant and nerve-racking experience.

Had to wait a bit when picking up the car.

Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!

Price drop protector was terrific as I saved a little within a couple of days of booking.

The young guy was very enthusiastic

The airport pickup desk was crazy busy, but i'd read that online before i travelled.

Pretty easy booking.

The customer service attitude was mediocre.

Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.

All went smoothly

Like: Friendly efficient service. Vehicle very nice, very new. Very happy with it
Dislike: Only drawback - I enrolled as primary driver. I gave my wife’s licence as a backup in case of emergency (I was unable to drive due to medical emergency etc). I was not told that there would be a charge for secondary driver, but when I returned the car there was an additional charge which they would not remove. I would not have included my wife as a potential driver if I had known there would be an additional charge. Regardless of this it was good value and staff was friendly, efficient, and courteous.

Waited just over 2 hours. Unacceptable.

Booking process was very quick & easy.

Efficient. Tried selling me extra insurance even though I already had full insurance. I politely declined and they were happy with it

Bien mais trop d'attente à l'enregistrement

Très bien, efficace et réactif

Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome.

Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.

good service and enough staff to help, however the day we got there was very busy and toke about 1.5 hours to get car.

very easy booking and quick, too bad the price never dropped after my booking but very happy with service.

Average

Like: Pick-up clerk young woman was very good at budget Lisbon Airport, but from the price I pay for the reservation upfront on the web site it actually doubled when I finallysed at the airport, maybe give ALL cost on reservation site especially insurance.
Dislike: When I drop the car at Lisbon airport for Budget, nobody was there to give me direction until I was there and because I didn t park the car exactly as the expect they yelled at me, this NOT acceptable. I was willing to move the car in the right spot tonhelp them but not under those conditions. SORRY

La voiture était cabossée sur le flanc arrière droit et rayée de partout... L interieur n était pas tres propre. L attente au guichet beaucoup trop longue il faudrait un guichet pour les clients qui ont déjà une réservation.