CAR RENTAL REVIEWS ON EUROPCAR IN MELBOURNE

Good service attitude, but the queue time was a bit long. The rental process needs improvement to speed up the time.

The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.

Professional and convenient

The car rental company is easy to find.

Very dissatisfied, five-star negative review.

The car rental process was smooth, and the staff handed over the keys, directing us to the Europcar area in the parking lot to pick up the car ourselves. We originally booked a Toyota Kluger but ended up with a Hyundai Santa Fe, which felt like a downgrade. Nonetheless, the car's condition was acceptable, having only run about 21,000 kilometers. The car didn't have any floor mats, so after one day at the beach, the interior was full of sand. Luckily, later at a friend's house, we borrowed a vacuum cleaner and took a long time to remove the sand.

I waited almost an hour to queue and complete the formalities for picking up the car.

Extremely slow

Great service, very efficient. Returning the car was quick. The vehicle was easy to drive.

Extremely satisfied

Good

Car needed sat nav.

I don't know what the price drop protector is but unlimited k's is excellent.

Very satisfied, the staff are very professional, and the experience of picking up and returning the car was great.

Very satisfied

Counter staff were shocking communicators

The overall service was good, explanations were clear.

Upon exiting the airport hall, we couldn't find where the shuttle pick-up point was. There was neither a route guide provided by the platform nor a sign for the shuttle bus. For first-time visitors, this is an impossible task. We ended up seeking help from the Europcar airport store, and they assigned a staff member to help us search the airport (since they also weren't sure about the exact location. We had to call the store, and they informed us that we had missed the previous shuttle and advised us to wait for the next one). The problem was that after we deplaned, we tried several times to contact the store using the phone number provided by the platform, but the customer service didn't answer, making the process very difficult.

Very good

Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.

Very satisfied