Avoid this company at all costs. They stole my laptop—I left it in the car when I returned the vehicle, and when I went back to retrieve it, they claimed there was no laptop. Companies like this have absolutely no integrity. I've reported it to the police and am waiting for their response. Renting a car from them has been a total disaster!
Extremely poor experience. I had to rewrite my review twice because my call wasn't answered on time. I decided to share my experience to help others avoid this. I specifically chose this globally top-ranked rental company, which was more expensive, expecting better service. However, the local service was terrible. I selected an option for two drivers, but when I arrived, they said it wasn't allowed unless I paid extra. Despite the clear information on both the e-voucher and printed voucher, they insisted on calling the boss, which required me to call the rental platform numerous times. Since the rental point was in an underground parking lot with poor wifi signal, I had to make international calls that kept dropping. After several attempts, the rental platform advised me to let the local staff talk, but she refused as she was attending another customer. I had to wait for over ten minutes and make another international call. She still didn’t take the call but suddenly said two drivers were allowed. Ridiculous! The car they provided was much worse than what was stated in the contract, with scratches all over it. It felt like they gave me a damaged car because I had full insurance.
When returning the car, their designated parking spots were full. I sent messages and made phone calls, but no one replied. Feeling helpless, I had to park on the upper level. Then, I walked to their office at the airport, but there was no one there either, so I had to leave the car key in their drop-off box. Three hours later, they sent a message asking why I parked on the second floor, claiming that parking there incurs extra charges and they would deduct the fee from me. I was extremely upset because no one responded when I tried to reach them, and there was no staff at the reception. If they had addressed the issue earlier, the parking fee could have been avoided.
The store is easy to find, the customer service staff have a great attitude, everything was explained clearly. It was my first time driving a right-hand car, and the experience was perfect.
The car rental company provided no service, only handed the car to us. The overall experience was very poor. The staff lacked integrity; they gave me a fast pass card and asked for a 100 yuan deposit. When returning the car and card, they claimed they only received 50 yuan as a deposit. Since they didn't provide any receipts at the time and there was no surveillance, I had no way to argue.
The service attitude was extremely poor, with forced charges and impolite customer service. Communication was difficult, and although it was agreed that the car would be picked up at 6 PM, they forcefully charged 162 MYR as an overtime fee, equivalent to a day's rental. Upon returning the car, they charged 150 MYR for cleaning fees and 120 MYR for one missing fuel bar, also applied forcefully. The argument lasted a long time, almost causing me to miss my flight. Avoid this company at all costs—this was the worst rental experience I’ve ever had.
It's pretty average, a normal transaction. There weren't many requirements while renting, and returning the car was hassle-free. It would be better if they had Chinese service.
Before renting, I repeatedly asked whether I could return the car at T1, but never got a direct answer. When returning the car, I realized I had left my phone behind and asked the staff for help, but they were uncooperative and had a cold attitude, which made me suspicious. I won't choose Europcar in Malaysia again.
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