When returning the car, their designated parking spots were full. I sent messages and made phone calls, but no one replied. Feeling helpless, I had to park on the upper level. Then, I walked to their office at the airport, but there was no one there either, so I had to leave the car key in their drop-off box. Three hours later, they sent a message asking why I parked on the second floor, claiming that parking there incurs extra charges and they would deduct the fee from me. I was extremely upset because no one responded when I tried to reach them, and there was no staff at the reception. If they had addressed the issue earlier, the parking fee could have been avoided.
The store is easy to find, the customer service staff have a great attitude, everything was explained clearly. It was my first time driving a right-hand car, and the experience was perfect.
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