Extremely poor experience. I had to rewrite my review twice because my call wasn't answered on time. I decided to share my experience to help others avoid this. I specifically chose this globally top-ranked rental company, which was more expensive, expecting better service. However, the local service was terrible. I selected an option for two drivers, but when I arrived, they said it wasn't allowed unless I paid extra. Despite the clear information on both the e-voucher and printed voucher, they insisted on calling the boss, which required me to call the rental platform numerous times. Since the rental point was in an underground parking lot with poor wifi signal, I had to make international calls that kept dropping. After several attempts, the rental platform advised me to let the local staff talk, but she refused as she was attending another customer. I had to wait for over ten minutes and make another international call. She still didn’t take the call but suddenly said two drivers were allowed. Ridiculous! The car they provided was much worse than what was stated in the contract, with scratches all over it. It felt like they gave me a damaged car because I had full insurance.

It's pretty average, a normal transaction. There weren't many requirements while renting, and returning the car was hassle-free. It would be better if they had Chinese service.