CAR RENTAL REVIEWS ON BUDGET AT SYDNEY INTERNATIONAL AIRPORT, SYD

Very smooth process and excellent vehicle

Excellent

Overall good, no hassle, no upselling, just a great rental company.

Overall, the service was quite smooth!

When I rented the car, I added a GPS, thinking it was integrated into the car. So I took the keys and went straight to the car, only to find out later that the GPS was a separate device rented at the counter. The employee at the rental counter didn't give me the GPS device even though I was charged for it, causing me to spend 30 minutes looking for it in the car. After asking nearby staff, I learned that the GPS is a separate device and needs to be collected at the counter. I had to run back to the rental counter where the embarrassed employee admitted they forgot to give it to me, wasting my time. It turned out the car had Apple CarPlay, which I connected to my phone, allowing me to use Baidu/Google Maps. This was much more reliable than the rented GPS, which I ended up not using at all, wasting the GPS rental fee.

Good

Satisfied

The staff were very nice

新型のカローラスポーツを貸してくれました。スタッフもフレンドリーで最高です。

Humanized service, thorough and attentive.

The service counter was right at the airport and was easy to find. It’s was no fuss organising to get the keys, and prepayment of a full tank of petrol for the car return was a great idea as it was much cheaper than getting it anywhere else.

It was quick and easy to book, and there were good discount vouchers as well. The service was fairly responsive especially when I had accidentally booked twice and had to cancel it.

Budget service at the airport is ok and I believe Hertz staff help out in the pick when the Budget staff were not available. The waiting time is about 45mins.

The attitude, service speed, and patience of some rental company staff towards Asian or Chinese customers are questionable! There are significant differences compared to how they treat Western customers in similar situations!

Very good

Fairly smooth process.

Average. The staff member handling the car pickup had a heavy Indian accent, making it hard to understand him, and he became a bit impatient later. I rented a Prado but received a Suzuki MUX instead.

Overall, I am very satisfied with the service. Even though the rental company provided incorrect information, the Budget staff were still patient in handling it.

Booked a mystery car and was thrilled with the car we had. Superb service at Avis desk at Sydney airport.

Happy

Overall, it's quite convenient.

The Avis team stayed behind to welcome us and our booking into Sydney as we arrived with 10 mins till the car hire place closed. We were tired and worried that we missed it, but they were amazing and supportive.

I tried in advance to ensure there was a baby seat and even called Qeeq on the inquiry line. No assistance on the matter. Relieved that there was one when we arrived. I guess as a parent, you want a guarantee when arriving late.

The initial car of the same category wasn't satisfactory, but the negotiation went smoothly, and they provided many options.