The guy who picked us up from the airport was very helpful and even helped with the luggage.

The location is too far, and there were no prior instructions on how to get to the store. Additionally, the excess includes situations where another party hits our car, requiring us to pay 5500 AUD. This is very unreasonable.

Told prior to booking 2 large suitcase of about 80cm fits. It doesnt fit well unless you take the trunk cover off. Sharing as fyi in case you rent this and habe 2 large suitcases with you. Luckily one of our suitcase is 78cm one is 82cm so we placed wider one first then the smaller last. Had to wiggle few times for the trunk to close. Had to drive it with several bird poo on its moon roof, first stop seen myself wiping it off. Thought the crew handing me the car could’ve done a quick one min to wipe off. I didn’t mind doing it but scored rightfully as received so hope they add the consideration for the next customers if they want a 5star clean score. Ultimately all the staff we dealth with was very friendly and supportive so thanks again heaps ! We will rent again and hope its a 5star clean next. Cheers

Helpful and easy to deal with. Car was very good value.

I needed to speak to customer services and they dealt with my query within a couple of minutes.

The car was a bit worse for wear. Very high mileage on the engine, and it made an awful grinding sound through the first 3 gears. It was fine for the trip. Customer service with ECCR was great though. No complaints there.

Always my #1 source for car rentals around the world.