CAR RENTAL REVIEWS ON AVIS AT BANGKOK SUVARNABHUMI AIRPORT, BKK

The car pickup and return process was very organized. A great car rental experience.

International brand, confidence guaranteed

Very satisfied!

Scamming company

The car wasn't picked up at the airport; we had to take their shuttle bus to a nearby store to get the car. When we arrived at the airport, their store was too crowded, so they asked us to come back to the airport counter in 20 minutes. We waited another 10 minutes at the counter for the shuttle bus to take us to the store to pick up the car.

Very good

Like: Got a brand new car above from expectations!
Dislike: AVIS has a pick up and drop off area outside of the airport so it is a bit of a hassle to load and unload luggage on a van that takes you to the place. Same with drop off. Always need extra time..

I wasn't expected to pay 8000 baht as a deposit and it came as a surprise. And now that I return the car with no damage, they need 15 to 30 days to refund me. This is unacceptable The car they gave me was in very poor condition. There were a lot of scratches and a couple of dent around the vehicle. The interior was very dusty and dirty. The rear windscreen was covered with a layer of dust. Overall condition was very poor.

The car is quite old with no bluetooth capability, but good that it is clean inside. Long waiting time with the counter booth in airport, after that the shuttle and the service at Avis pick up location is fast.

Good! Support is helpful especially when there is delay in collection of the car.

The car that was provided was not as per the reservation; instead, we were given a downgraded vehicle. With a full number of travelers, the trunk was completely packed, making the trip uncomfortable. This was the biggest regret of the trip. In the future, I hope the company adheres to the rental agreement and does not arbitrarily provide any car. There is a payment contract in place after all. If I had known this was going to be the result, I would have rented a seven-seater business vehicle. I'm used to driving SUVs back home and wanted one abroad too. It was more expensive and I was downgraded.

スワンナプーム国際空港からバンで営業所まで行き、レンタルの手続きのため、時間を要する。 今回、フロントバンパーが脱落しかけていたので、走行中不安だった。

概ね良い

The rental policy was not clearly explained!

It was fast and easy. Staff recommend to take the extra insurance, for precaution.

Fast and easy

The service was okay.

The company is quite good. The woman at the indoor return point didn't inform me of some important details, but overall it's still good.

very nice ！！！！

very nice ！！！！

It was okay... but I was annoyed that they called to ask for credit card information after I returned the car.

Friendly staff. Excellent rental experience.

Very simple and convenient

They enforce mandatory compensation for scratches without a fixed standard. Even a tiny scratch requires paying for the entire bumper.