Seville-Malaga-Granada-Gibraltar

We arrived on time but the designated car model was not available. They offered a free upgrade which we did not accept, so we opted for a paid upgrade.

Overall it was okay. The staff at the store communicated in English without any issue and were quite patient. However, we were a bit late, and there was a queue to pick up the car. Then they told me the reserved model was not available. Either I had to upgrade at an extra cost or wait. The upgraded model did not come with any discount, and the additional cost did not include tax. Ultimately, the final payment required an extra 21% tax, which made it much more expensive than expected.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.

Very satisfied, the service was excellent.

ALAMO refused to let us pick up the car with just a Chinese driving license and its sworn translation in Spanish, along with the reservation and insurance documents from Zuzuche. ALAMO insisted on having an international driving permit (IDP) in addition. Zuzuche's customer service tried to help via email and phone calls, but it didn't work. Eventually, we had to switch to Hertz. During this time, there was another Chinese couple trying to pick up their car, and ALAMO staff tried to trick them into paying 1100 euros upfront. We helped them contact Zuzuche and found out that the 1100 euros was the maximum insurance deductible, but the renter needed to pay first. What a scam!